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chipotle gone wrong
Jan. 1st, 2022 06:42 pmso I thought I'd order Chipotle tonight. nothing special, one burrito, tip extra because it's a holiday.
So I get a knock on my door, I go out and shout "thanks" to the already-departing driver, remarking how we're still doing contactless... and then I pick up the bag and notice it's heavier than usual... in fact it's huge. I look at the side, and my name is on the label, but so is this gigantic order of tacos, burritos, chips, a kid's quesadilla, a kid's chocolate milk... inside the bag, there's lots of other people's names on each item, none of them are mine.
so, I scramble with my phone to try and get the driver on the line, but I ordered through Chipotle so I don't have the corresponding DoorDash order to chat under. I call the support line and start a chat with the chatbot simultaneously. and they both do the usual thing where they just refund my order.
Great, so now I have someone else's food but it's free, and I have no idea what went wrong, but because The Algorithm is everyone's boss now I imagine the wrong people got reprimanded somewhere. and the best case scenario for that family is that it was a pickup order, and someone just had to wait while some hapless employee re-made all this stuff. Just as likely, someone dropped off my single burrito on their porch and ruined what was supposed to be a relaxing evening. One of the entrees was labeled "Mom" and that's probably who's scrambling to throw together something for the kid that wanted this tiny box of chocolate milk.
I ruined a bunch of people's new year with a thoughtless order and I'm helpless to do anything about it.
it's giving me flashbacks to Christmas morning.
my mom was about to have some coffee and I didn't want to bother her but I did want to have some eggs for breakfast, so I wouldn't ravenously devour cookies all day. I asked if I could make some eggs myself, I just needed to know where the pans are, I could find everything else and nobody needed to get up. And my mother just threw down her coffee and announced that she can't have a moment's peace as she got up to clear the kitchen so I could make the eggs. I had tried to be self-sufficient and she insisted on crucifying herself.
is it any wonder I'm afraid to ask for anything?
So I get a knock on my door, I go out and shout "thanks" to the already-departing driver, remarking how we're still doing contactless... and then I pick up the bag and notice it's heavier than usual... in fact it's huge. I look at the side, and my name is on the label, but so is this gigantic order of tacos, burritos, chips, a kid's quesadilla, a kid's chocolate milk... inside the bag, there's lots of other people's names on each item, none of them are mine.
so, I scramble with my phone to try and get the driver on the line, but I ordered through Chipotle so I don't have the corresponding DoorDash order to chat under. I call the support line and start a chat with the chatbot simultaneously. and they both do the usual thing where they just refund my order.
Great, so now I have someone else's food but it's free, and I have no idea what went wrong, but because The Algorithm is everyone's boss now I imagine the wrong people got reprimanded somewhere. and the best case scenario for that family is that it was a pickup order, and someone just had to wait while some hapless employee re-made all this stuff. Just as likely, someone dropped off my single burrito on their porch and ruined what was supposed to be a relaxing evening. One of the entrees was labeled "Mom" and that's probably who's scrambling to throw together something for the kid that wanted this tiny box of chocolate milk.
I ruined a bunch of people's new year with a thoughtless order and I'm helpless to do anything about it.
it's giving me flashbacks to Christmas morning.
my mom was about to have some coffee and I didn't want to bother her but I did want to have some eggs for breakfast, so I wouldn't ravenously devour cookies all day. I asked if I could make some eggs myself, I just needed to know where the pans are, I could find everything else and nobody needed to get up. And my mother just threw down her coffee and announced that she can't have a moment's peace as she got up to clear the kitchen so I could make the eggs. I had tried to be self-sufficient and she insisted on crucifying herself.
is it any wonder I'm afraid to ask for anything?
